RETURNS AND REFUNDS POLICY - 3-Year Guarantee
Because there are cases that it is ILLEGAL per USDA laws we do not accept returns.
Instead we offer a replacement tree at No Cost to you if the tree dies within the first 14 days. To qualify for no cost replacement, please email photos, phone number, order number and description of what is happening to your tree to citrustrees@hotmail.com.
NOTICE:
If the tree is BROKEN or Damaged when it arrives from UPS. Please keep the box, package materials, tree and contact us immediately BECAUSE, UPS "may" ask to see the damage which will speed up the process of you receiving a replacement tree at No Cost.
In the first 30 days, some trees will experience "transportation shock" but start to thrive again shortly afterwards. If you need help taking care of your tree please contact us.
In addition, after the first 14 days, we offer a 3-year Guarantee that your tree will survive. If your tree show signs it's struggling, please email us with photos so we can help you revive the tree. IN MOST CASES YOUR TREE WILL THRIVE AGAIN WITH A LITTLE TLC (TENDER LOVING CARE). If after that TLC time period the tree still dies we offer a "one-time per tree" FREE replacement of the tree, but you will still need to pay the S&H for the replacement tree.
Our policy is not to offer refunds because we offer Free replacement of any tree that does not survive per terms above.
Will do everything in our power to help you GROW a Beautiful TREE.
Thanks for your Trust and Business.
Because there are cases that it is ILLEGAL per USDA laws we do not accept returns.
Instead we offer a replacement tree at No Cost to you if the tree dies within the first 14 days. To qualify for no cost replacement, please email photos, phone number, order number and description of what is happening to your tree to citrustrees@hotmail.com.
NOTICE:
If the tree is BROKEN or Damaged when it arrives from UPS. Please keep the box, package materials, tree and contact us immediately BECAUSE, UPS "may" ask to see the damage which will speed up the process of you receiving a replacement tree at No Cost.
In the first 30 days, some trees will experience "transportation shock" but start to thrive again shortly afterwards. If you need help taking care of your tree please contact us.
In addition, after the first 14 days, we offer a 3-year Guarantee that your tree will survive. If your tree show signs it's struggling, please email us with photos so we can help you revive the tree. IN MOST CASES YOUR TREE WILL THRIVE AGAIN WITH A LITTLE TLC (TENDER LOVING CARE). If after that TLC time period the tree still dies we offer a "one-time per tree" FREE replacement of the tree, but you will still need to pay the S&H for the replacement tree.
Our policy is not to offer refunds because we offer Free replacement of any tree that does not survive per terms above.
Will do everything in our power to help you GROW a Beautiful TREE.
Thanks for your Trust and Business.